Dear customer,

In order to provide a better customer service, we’ve collected the most common questions and answers here. More questions and answers will be added as we receive them! If the answers here don’t help with your problem, feel free to contact the team inworld.

1. I bought a skin for my mesh head and a body skin for my mesh body in SAME skin tone, but it’s not matching; I have a line on my neck or a colour difference!
2. What is included in your product packs (releases since 01/21/2020)?
3. I bought the wrong skin! Could you please refund me?
4. I paid but I did not receive my item! What do I have to do now?
5. I accidentally bought the same item twice! What now?
6. I sent you an IM, Notecard, Email, Discord Message, but I didn’t get any answer! Why?
7. How do I get Store Credits?
8. How do I use my Store Credits?
9. How do I get into the VIP Group?
10. Do you have gift cards or direct gifting from the Vendor? How do I get a GC for my friend or how to use it?
11. Would you consider accepting custom work requests?
12. I switched avatars and now I want the same skin/s on my new account. Could you send them to me?

1) I bought a skin applier for my mesh head and a body applier for my mesh body in SAME skin tone but it’s not matching; I have a line on my neck or a colour difference!

Key points about Meshes & Light/Graphics in SL:

• Lights and Shadows in SL can negatively affect Mesh Objects, especially if Head and Body are not “SL Ruth compatible.”
• This can result in color differences, seams, or gray overlays caused by SL Lightings and Shadows.
• Skin texture designers have no control over this issue; it’s an effect caused by Lights/Shadows (Graphics) and non-compatibility between HEAD and BODY Mesh.
• To resolve this, adjust your Light/Graphics settings in your viewer or use two Mesh Parts that are “SL Ruth compatible,” such as Lelutka EVOLUTION Heads or HDPROCatwa Head + Legacy Body or Maitreya Body (Version 5.3 and higher).

Make sure you havent tinted your Head / Body by accident. Set it to fully white.

Another Issue could be the wrong Necksize, which you can adjust in your Head / Body HUDs

Or a damaged Material Layer. This can be solved by RESETTING / REPAIR MATERIALS in your Head / Body HUDs.

2) What is included in your product packs (releases since 01/21/2020)?

In the DEMO Packs you see everything that you will get with the FULL Packs

3) I bought the wrong skin! Could you please refund me?

• All purchases are considered final.
• We highly recommend trying the DEMO of the product before making a purchase to ensure your satisfaction.
• Once a product is bought, we do not offer refunds or exchanges as our products are non-transferable.
• This policy is in place not to inconvenience customers, but due to the limitations of handling non-transferable items.
• We strive to treat every customer equally and appreciate your understanding in this matter.

 4) I paid, but I did not receive my item! What do I have to do now?

Please go to the Mainstore and click the redelivery terminals in the entrance area. You will get the options to have your items redelivered.

 5) I accidentally bought the same item twice! What now?

Please contact Steffi Villota and we can refund you!

6) I sent you an IM, Notecard, Email, Discord Message, but I didn’t get any answer. Why?

We’re human too!

💕 We understand that we have different time zones and real-life obligations, so sometimes messages can get lost or missed.

⏰ Rest assured, we strive to answer EVERY question and resolve issues promptly!

⌛ If you haven’t received a response within 48 hours, please kindly resend your message.

📌 In case we’re temporarily unavailable for support, you can find relevant information in my Profile (Steffi Villota).

Thank you for your understanding and patience! 😊

7) How do I get Store Credits?

Each time you buy an item at DeeTaleZ, you will earn Store Credits (10% with V.I.P. Group).

8) How do I use my Store Credits?

Store Credits are automatically used on purchases.

You get refunded by the amount of SAVED Store Credits automatically when purchasing a product.

Example: You are purchasing a Skin Applier from us that costs 998L$. You pay 998L$ and you receive a credit of 99L$ Store Credits (with 10% VIP discount)! Next you are purchase a Body Skin from us which costs 295 L$, you pay 295 L$ and get a refund of 99L$.

9) How do I get into the VIP Group?

All our Groups to join you find in the Mainstore INFOWALL

10) Do you have gift cards or direct gifting from the Vendor? How do I get a GC for my friend or how to use it?

– Gifting directly from the Vendor:

Just left click on the Vendor and choose “Gift” from the Menu. Follow the Instruction the Vendor tells you. The vendor will send the Gift to your friends directly.

– Gift cards

Get Gift cards:
In the Mainstore entrance area.

Use Gift cards:
Wear the Giftcard to ACTIVATE it before gifting it!

Follow instrutions the Card is giving you while wearing it

11) Would you consider accepting custom work requests?

At this time we cannot accept any custom work requests.

12) I switched avatars and now I want the same skin/s on my new account. Could you send them to me?

We are sorry, but we do not honour alts.