in order to provide a better customer service, we’ve collected the most common questions and answers here. More questions and answers will be added as we receive them! If the answers here don’t help with your problem, feel free to contact the team ingame.
- Everything about BOM (Bake on Mesh)
- I bought a skin applier for my mesh head and a body applier for my mesh body in SAME skintone but its not matching; i have a line on my neck or a color difference!
- What is included in your product packs (releases since 01/21/2020)?
- I bought the wrong skin! Could you please refund me?
- I paid but I did not receive my item! What do I have to do now?
- I accidentally bought the same item twice! What now?
- I sent you an IM, Notecard, Email, Discord Message but i didnt get any answer! Why?
- How do I get Store Credits?
- How do I use my Store Credits?
- How do I get into the VIP Group?
- Do you have giftcards or direct gifting from the Vendor? How do I get a GC for my friend or how to use it?
- Would you consider accepting custom work requests?
- I switched avatars and now I want the same skin/s on my new account. Could you send them to me?
- Are you interested in renting space at malls etc.?
- How do I become a blogger for DeeTaleZ?
1) Everything about BOM (Bake on Mesh)
We have finished our skin updates for BOM.
Please look for these signs at the skin vendors to see if your skin has already been updated or if you can request an update!
If your Skin is BOM ready, just get a redeliver at the terminal in the store!
( -!! – The system SKIN layers you eventually have in your old Skin appliers folder is NOT the system layer we made for this Skin to use with BOM, its an OLD system layer made ONLY for the standard Avatar BODY! It wont fit you Mesh Body and the Head will be white -!! -)
Why are you doing your HEAD skins on tattoo layers? Shouldn’t they be on skin layers?
The best way to create HEAD skins is to do it on the system tattoo layer!
Because the system skin layer needs head and body texture to work, we would have to create 864 (!!!) system skin layers for each offered Skin in the store, if we want to cover the full range of existing body skins and options we have! The possible combinations of head and body textures are simply too diverse!
Calculation example to make clear what that means:
We have every HEAD skin available in 6 Skintones, each with 6 different brows options on skin. That means we have to create (6×6) 36 system tattoo layers for HEAD skin.
Now that we have 4 Mesh Bodies we offer skins for, each in 2 Versions (chubby and default, the freckles version was not considered here), each with 3 different breast options (small, big and natural breasts) we have (4x2x3) 24 BODY skin textures for every Skintone. This means that we have to add the 24 BODY textures to every single one of the 36 HEAD textures, that is (36×24) 864 system skin layers for every skin product we offer. Even if we would do the brows not on skin texture, we would have to create (6×24) 144 skin system layers plus 30 system tattoo layers for the brows (also here the BODY freckles version was not considered)….. So you see this cant be the way to do it!
The system tattoo layer is the best way for us to offer our HEAD skins! You can use it in combination with makeups and addons that are also created on tattoo layer very easy by sorting the layers (moving them “up” or “down” on your Avatar) in “edit outfit” menu! With BOM there is no alpha glitch and you can use up to 42 layers!
The BODY skins will be on system skin layer, separate available in the Body section!
So what is BOM and how it works?
Quickly explained it is an inworld/build in “applier system” that allows you to apply a texture, on a system layer*, to a mesh attachment. Similar to the way that standard system avatars currently work.
It is not a miracle revolution of texture adjustment to EVERY Mesh Head/Body/else!!!
We have tested a few of our skin textures (made for specific Head and old system skin textures) on different Mesh Heads. See what came out of it :
In my opinion best match on all HEADS is the old standard skins texture – because they are created on the original SL UV MAP (which all Mesh Heads generally based on!)
But be aware, also for MESH BODIES you will run into same problems if you use a skin texture not specific made for you Mesh Body!
So you can see and understand now, also with BOM, skin texture for Mesh Heads & Bodies or other Parts need a specific created texture for exactly that Mesh Head or Body you using to look 100% perfect!
You can test our old standard skins in the Mainstore! We still have them and never sorted them out 🙂 (Dresigned in 2013-2016). Price is 599 L$ for all old system Skins.
What is BOM and how to use it we found these tutorials very helpful :
2) I bought a skin applier for my mesh head and a body applier for my mesh body in SAME skintone but its not matching; i have a line on my neck or a color difference!
General things you should know about Meshes & WindLight / Graphic in SL:
Lights and Shadows in SL do affect Mesh Objects often in a negative way, especially when Mesh parts, like Head and Body, are not “SL Ruth compatible”!
Means you get color differences on Mesh Parts, seams or grayish overlays from SL Lightings and Shadows!
We, skin texture designers, can not control this with our texture works! Its an effect caused by Lights/Shadows (Graphics) in SL and a non compatibility between HEAD and BODY Mesh!
Only way to fix that is to change your WindLight / Graphics in your viewer OR using two Mesh Parts that are “SL Ruth compatible” like LeLutka EVOLUTION Heads + Legacy Body or Signature Body! ( “We hope SL Ruth compatibility will become the new standard which means all heads will be compatible with all Mesh bodies in the market” – from LeLutka FAQs!)
Change your Windlight Settings and Graphics to an optimum (following settings below) to see the “REAL” and “CLEAN” look of the textures without any effects from SecondLife Lights and Shadows.
—-> turn OFF “Advanced Lighting Model” and “Local Lights” in your graphic settings (Avatar – Preferences – Graphics – General (Shaders)):
—-> Choose the WindLight “CalWL” (Quick Preferences or World – Environment Editor – Environment Settings ; Choose “CUSTOMIZE MY ENVIRONMENT” and select “CalWL” from “SKY SETTINGS”:
Of course this is a very “simple” setting without any effects (no lighting, no shadows, no materials), means it also can make your SecondLife “boring” BUT it shows you how the textures look in “REAL”, how we created it and that all effects that comes from “outside” (from Second Life WindLight and viewer graphics) we designers can not control
The best WindLight Setting for me, with “Advanced Lighting Model” and “Local Lights” ON (gives back the shadows/lights and materials in SL) is “Nam’s Optimal Skin 2” ! (see above how to change WindLight)
Some examples to show
WindLight “CalWL” used here –> CLEAN look of the Textures without any affecting from WL or Viewer Graphics
( WindLight “Nam’s Optimal Skin 2” used here)
( WindLight “Midday” used here. Very unfavorable for Meshes and Textures)
If you still have problems with color differences
Make sure you didnt tinted you body or head! Open the HUD that comes with your body or head and set both to FULLY white!
Please, even if you are sure its set to FULLY white, check it 🙂
For Maitreya Body it HAS to be on these numbers!
For Legacy Body please make sure you turned OFF the default Neckfix from the Legacy Body HUD!
3) What is included in your product packs (releases since 01/21/2020)?
Please have a look at the “What you get with your purchase …” Infos at each Vendor!
4) I bought the wrong skin! Could you please refund me?
Every purchase is FINAL!
Please make sure you have tried the DEMO of the Product first and you click/buy the Skintone you like!
We are not refunding or changing products because ALL our products are NO TRANFER and can not send back to us!
We are not doing this because we want to make you mad or “rip you off” NO! … We are doing this because there is just no other way to handle it with NO TRANSFER products and we are treating every customer the same way!
5) I paid but I did not receive my item! What do I have to do now?
Please go to the mainstore and click the redelivery terminals in the entrance area. You will get the options to have your items redelivered.
6) I accidentally bought the same item twice! What now?
Please contact Steffi Villota and we can refund you!
7) I sent you an IM, Notecard, Email, Discord Message but i didnt get any answer! Why?
Please understand that we all are humans! We have different timezones, real life obligations or sometimes messages just get lost or missed.
We try to answer EVERY question and solve issues as soon as we can!
You should get a feedback from us within 48 hours, if not, PLEASE just send your message again!
If we are not available for Support for a certain period of time you can find this Info in my Profile (Steffi Villota) !
8) How do I get Store Credits?
Each time you buy an item at Deetalez, you will earn Store Credits (2% without Group; 15% with V.I.P. Group). Check your current balance of Store Credits on the terminal at the landing point!
9) How do I use my Store Credits?
Store Credits are automaticlly used on purchases.
You get refunded by the amount of SAVED Store Credits automaticlly when purchasing a product.
Example: You are purchasing a Skin Applier from us that costs 1299 L$. You pay 1299 L$ and you receive a credit of 195 L$ Store Credits (with 15% VIP discount)! Next you are purchasing a Body Applier from us that costs 295 L$, you pay 295 L$ and get a refund of 195 L$.
10) How do I get into the VIP Group?
You want to save L$indens and you are a regular Customer at DeeTaleZ ?
Then you should contact us to join our VIP Group inworld♥
The VIP Group is meant to be for customers, who have shopped at DeeTaleZ Skins regularly! (You should have purchased at least 2 Skin Appliers (Faces) in the last 12 Months)
Most of our Skins / Skin Appliers will be more favorable at a 15% percent discount for you! Just wear the VIP GROUP while shopping and you earn Store Credits which refund automatically on next purchases!
——> Example: You are purchasing a Skin Applier from us that costs 1299 L$. You pay 1299 L$ and you receive a credit of 195 L$ Store Credits ! Next you are purchasing a Body Applier from us that costs 295 L$, you pay 295 L$ and get a refund of 195 L$.
If you are a regular customer already, just send a Notecard named exactly (!) “DeeTaleZ VIP GROUP – Your Name” to Steffi Villota so we can invite you to the Group!
If you are not a regular Customer yet we thank you for understanding and hope to see you back and that you will continue to enjoy our products, and we can invite you soon!
The Group cost 250L$ one time fee!
11) Do you have giftcards or direct gifting from the Vendor? How do I get a GC for my friend or how to use it?
– Gifting directly from the Vendor:
Just left click on the Vendor and choose “Gift” from the Menu. Follow the Instruction the Vendor tells you. The vendor will send the Gift to your friends directly!
Use the Giftcard terminal at our Mainstore entrance area! (Instructions you find at the Giftcard terminal)
Just wear the Gitfcard, LEFTCLICK the Vendor and choose “BUY” and then “GIFT CARD” from the pop up menu. Listen to the instructions the Giftcard gives you!
12) Would you consider accepting custom work requests?
At this time we cannot accept any custom work requests.
13) I switched avatars and now I want the same skin/s on my new account. Could you send them to me?
We are sorry, but we do not honor alts.
14) Are you interested in renting space at malls etc.?
We are not interested in renting space at any kind of mall.
15) How do I become a blogger for Deetalez?
We choose our bloggers directly and will contact you if we are interested. The group is by invitation only.
Best way to get our attention is to use our Skins and link us on the social media sites! That way we can see your work and how much you like ours ♥