FAQ – Find help here!

Dear customer,

in order to provide a better customer service, we’ve collected the most common questions and answers here. More questions and answers will be added as we receive them! If the answers here don’t help with your problem, feel free to contact the team ingame.


 

  1. On the occasion of the current topic *BOM* 
  2. I bought a skin applier for my mesh head and a body applier for my mesh body in SAME skintone but its not matching; i have a line on my neck or a color difference!
  3. I bought the wrong skin! Could you please refund me?
  4. I paid but I did not receive my item! What do I have to do now?
  5. I accidentally bought the same item twice! What now?
  6. I sent you an IM, Notecard, Email, Discord Message but i didnt get any answer! Why?
  7. How do I get Store Credits?
  8. How do I use my Store Credits?
  9. How do I get into the VIP Group?
  10. Do you have giftcards? How do I get one for my friend?
  11. Would you consider accepting custom work requests?
  12. I switched avatars and now I want the same skin/s on my new account. Could you send them to me?
  13. Are you interested in renting space at malls etc.?
  14. How do I become a blogger for DeeTaleZ?

 

1) On the occasion of the current topic *BOM* 

First of all to answer the most asked question about BOM ….

YES, we will update our skins and include SYSTEM LAYERS step by step.

We will update as many appliers as possible retroactively, starting with the new ones! There will be a sign at the Vendor in the Store that shows you that the skin is BOM Ready!

BOM Vendor 2.png

Also we have a Continuous list for already updated skins here in the blog or at our Flickr !

If your Skin is BOM ready, just get a redeliver at the Terminal in the store!

( -!! – The system SKIN layers you eventually have in your current Skin appliers folder is NOT the system layer we made for this Skin Applier to use with BOM, its an OLD system layer made ONLY for the standard Avatar Body we used before Mesh Bodies and Heads came out in SL! It wont fit you Mesh Body and the Head will be white -!! -)

Why are you doing your HEAD skins on tattoo layers? Shouldn’t they be on skin layers?

The best way to create HEAD skins is to do it on the system tattoo layer! Because there are several mesh bodies around in Second Life, DeeTaleZ is offering skins for, its impossible for us to create our HEAD skins on system skin layer.

Because the system skin layer needs head and body texture to work, we would have to create 864  (!!!) system skin layers for each offered Skin in the store, if we want to offer you the full range of existing body skins we have, and that is what we want also with BOM!

Calculation example to make clear what that means:

We have every HEAD skin available in 6 Skintones, each with 6 different brows options on skin. That means we have to create (6×6)  36 system tattoo layers for HEAD skin.

Now that we have 4 Mesh Bodies we offer skins for, each in 2 Versions (chubby and default, the freckles version was not considered here), each with 3 different breast options (small, big and natural breasts) we have (4x2x3) 24 BODY skin textures for every Skintone. This means that we have to add the 24 BODY textures to every single one of the 36 HEAD textures, that is (36×24) 864 system skin layers for every skin product we offer. Even if we would do the brows not on skin texture, we would have to create (6×24) 144 skin system layers plus 30 system tattoo layers for the brows (also here the BODY freckles version was not considered)….. So you see this cant be the way to do it!

The system tattoo layer is the best way for us to offer our HEAD skins! You can use it in combination with makeups and addons that are also created on tattoo layer very easy by sorting the layers (moving them “up” or “down” on your Avatar) in “edit outfit” menu! With BOM there is no alpha glitch and you can use up to 42 layers!

The BODY skins will be on system skin layer, separate available in the Body section!

So what is BOM and how it works?

Quickly explained it is an inworld/build in “applier system”  that allows you to apply a texture, on a system layer*, to a mesh attachment. Similar to the way that standard system avatars currently work.

*

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It is not a miracle revolution of texture adjustment to EVERY Mesh Head/Body/else!!!

We have tested a few of our skin textures (made for specific Head and old system skin textures) on different Mesh Heads. See what came out of it :

CATWA HEAD BOM testsGENUS HEAD BOM testsLELUTKA HEAD BOM testsSTANDARD SKINS old BOM tests

In my opinion best match on all HEADS is the old standard skins texture – because they are created on the original SL UV MAP (which all Mesh Heads generally based on!)

But be aware, also for MESH BODIES you will run into same problems if you use a skin texture not specific made for you Mesh Body!

feet hands BOM.jpg

So you can see and understand now, also with BOM, skin texture for Mesh Heads & Bodies or other Parts need a specific created texture for exactly that Mesh Head or Body you using to look 100% perfect! 

You can test our old standard skins in the Mainstore! We still have them and never sorted them out 🙂 (Dresigned in 2013-2016). Price is 599 L$ for all old system Skins.

What is BOM and how to use it we found these tutorials very helpful :

https://adored.wixsite.com/home/single-post/2019/10/17/ADORED-BAKES-ON-MESH-PART-1-INTRO

https://adored.wixsite.com/home/single-post/2019/10/17/ADORED-BAKES-ON-MESH-PART-2-TUTORIAL

Get Baked – A Quick Beginners’ Guide to Using Bakes on Mesh

 

2) I bought a skin applier for my mesh head and a body applier for my mesh body in SAME skintone but its not matching; i have a line on my neck or a color difference!

General things you should know about WindLight and graphic in SL

Lights and shadows in SL can affect textures applied on mesh objects often in a negative way!
Means you get color differences on mesh parts, seams or grayish overlays.
This is something you have to fix on your viewer side.
We, designers, can not control this with our texture works.
Its your settings of WindLight and grapics. Please give it a try, change your settings like we are showing below, and you will see and understand!

Change your Windlight settings and graphics to an optimum (following settings below) to see the “REAL” and “CLEAN” Look of the textures without any effects from SecondLife lights and shadows.

How to change my Windlight and grafic settings to the best view for meshes

—-> turn OFF “Advanced Lighting Model” and “Local Lights” in your graphic settings (Avatar – Preferences – Graphics – General (Shaders)):

PREFERNECES

 

—-> Choose the WindLight “CalWL” (Quick Preferences or World – Environment Editor – Environment Settings ; Choose “CUSTOMIZE MY ENVIRONMENT” and select “CalWL” from “SKY SETTINGS”:

WLWL 2
Of course this is a very “simple” setting without any effects (no lighting, no shadows, no materials), means it also can make your SecondLife “boring” BUT it shows you how the textures look in “REAL”, how we created it and that all effects that comes from “outside” (from Second Life WindLight and viewer graphics) we designers can not control :/

The best WindLight Setting for me, with “Advanced Lighting Model” and “Local Lights” ON (gives back the shadows/lights and materials in SL) is “Nam’s Optimal Skin 2” ! (see above how to change WindLight)

Some examples to show

WindLight “CalWL” used here –> CLEAN look of the Textures without any affecting from WL or Viewer Graphics
ALM OFF

( WindLight “Nam’s Optimal Skin 2” used here)
ALM ON

( WindLight “Midday” used here. Very unfavorable for Meshes and Textures)
ALM ON MIDDAY
If you still have problems with color differences

Make sure you didnt tinted you body or head! Open the HUD that comes with your body or head and set both to FULLY white!

Please, even if you are sure its set to FULLY white, check it 🙂

For Maitreya Body it HAS to be on these numbers!

5bf921a4f2302ebbd14ea3c4156b1d09

For Legacy Body please make sure you turned OFF the default Neckfix from the Legacy Body HUD!

c1abe9807a3386588bbd7be06f0c58d5

 

3) I bought the wrong skin! Could you please refund me?

Every purchase is FINAL!

Please make sure you have tried the DEMO of the Product first and you click/buy the Skintone you like!

We are not refunding or changing products because ALL our products are NO TRANFER and can not send back to us!

We are not doing this because we want to make you mad or “rip you off” NO! … We are doing this because there is just no other way to handle it with NO TRANSFER products and we are treating every customer the same way!

 4) I paid but I did not receive my item! What do I have to do now?

Please go to the mainstore and click the redelivery terminals in the entrance area. You will get the options to have your items redelivered.

 5) I accidentally bought the same item twice! What now?

Please contact Steffi Villota and we can refund you!

6) I sent you an IM, Notecard, Email, Discord Message but i didnt get any answer! Why?

Please understand that we all are humans! We have different timezones, real life obligations or sometimes messages just get lost or missed.

We try to answer EVERY question and solve issues as soon as we can!

You should get a feedback from us within 48 hours, if not, PLEASE just send your message again!

If we are not available for Support for a certain period of time you can find this Info in my Profile (Steffi Villota) !

7) How do I get Store Credits?

Each time you buy an item at Deetalez, you will earn Store Credits (2% without Group; 15% with V.I.P. Group). Check your current balance of Store Credits directly on terminal at the landing point!

8) How do I use my Store Credits?

Store Credits are automaticlly used on purchases.

You get refunded by the amount of saved Store Credits automaticlly when purchasing a product.

9) How do I get into the VIP Group?

You want to save L$indens and you are a regular Customer at DeeTaleZ ?

Then you should contact us to join our VIP Group inworld♥

The VIP Group is meant to be for customers, who have shopped at DeeTaleZ Skins regularly! (You should have purchased at least 2 Skin Appliers (Faces) in the last 12 Months)

Most of our Skins / Skin Appliers will be more favorable at a 15% percent discount for you! Just wear the VIP GROUP while shopping and you earn Store Credits which refund automatically on next purchases!

——> Example: You are purchasing a Skin Applier from us that costs 1299 L$. You pay 1299 L$ and you receive a credit of 195 L$ Store Credits ! Next you are purchasing a Body Applier from us that costs 295 L$, you pay 295 L$ and get a refund of 195 L$.

If you are a regular customer already, just send a Notecard named exactly (!) “DeeTaleZ VIP GROUP – Your Name” to Steffi Villota so we can invite you to the Group!

If you are not a regular Customer yet we thank you for understanding and hope to see you back and that you will continue to enjoy our products, and we can invite you soon!

The Group cost 250L$ one time fee!

10) Do you have giftcards? How do I get one for my friend?

Yes, we do have giftcards directly by the landingpoint (Instructions are to get there)

11) Would you consider accepting custom work requests?

At this time we cannot accept any custom work requests.

12) I switched avatars and now I want the same skin/s on my new account. Could you send them to me?

We are sorry, but we do not honor alts.

13) Are you interested in renting space at malls etc.?

We are not interested in renting space at any kind of mall.

14) How do I become a blogger for Deetalez?

We choose our bloggers directly and will contact you if we are interested. The group is by invitation only.

Best way to get our attention is to use our Skins and link us on the social media sites! That way we can see your work and how much you like ours ♥